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FAQs & Support

Return - Products Issues

Even if it happens very rarely (about 0.5% of the bottles) it can happen that your wine is corked. In this case, keep the defective bottle and write to info@passionetoscana.com, on WhatsApp or in chat.

If the products you receive are highly damaged, take a photo and let us know within 7 days from the date of receipt of the order. You can send us an email at info@passionetoscana.com, write us on WhatsApp or chat. We will evaluate the damage together and in case we will send the product back to you.

In the case of non-notification, complaints will not be accepted after the indicated period!

In case of lack of a product within the shipment, please notify us within 7 days from the date of receipt of the order. You can send us an email at info@passionetoscana.com, write us on WhatsApp or chat and we will find the optimal solution together.

In the case of non-notification, complaints will not be accepted after the indicated period.

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