FAQs & Support
After the order we prepare the shipping in 24-48 hours and delivery within Europe usually takes 3 to 5 days if all products are available.
Orders received Thursday through Sunday or on a holiday will be processed on the first available business day.
Passione Toscana ships the best food & wine products directly to your doorstep.
Wes ship using BRT-DPD, DHL, UPS, SDA, FEDEX & GLS based on your location.
We ship to the following countries:
If your country is not on this list, please contac us via mail or live chat and we'll give you support.
Shipping to Italy starts at 4,90€ and takes 2 working days
Shipping to EU zone 1 starts at 12,90€ and takes 3-5 working days
Shipping to EU zone 2 starts at 19,90€ and takes 3-6 working days
Shipping to EU zone 3 starts at 25,00€ and takes 4-7 working days
Global Shipping is express (via plane) and takes 2-3 working days if there is no duty
If you have not yet received communications regarding the shipment of the order, It means that it is still being prepared because one or more products are Backordered. For information on this, please contact us via email or live chat and we will be happy to assist you!
What is the
The products in back-order are products that you can buy on Passione Toscana but that are not in our warehouse (at the time of your order).
you can still order them, even if there will be a delay in delivery compared to the normal standard time of 48h.
In the product page, in the cart and in the order confirmation email you will find information about the availability of the products.
We offer free shipping for your orders in the following ways:
Italy: above 79€ of order and under 150kg
EU zone 1: over 139.99€ and under 20kg
EU zone 2: over 149.99€ and under 20kg
EU zone 3: above 179.99€ and under 20kg
The weight of the orders is automatically calculated by the website, including the net weight of the product and the various packaging.
No, all the products we sell are seasoned and under vaacum. They do not need to be transported at controlled temperature in a refrigerated truck. The temperature does not affect the quality of the products but it is the sudden temperature change that deteriorates the quality.
However, in the summer for additional safety we can use dry ice and other protections to ensure an even more careful service.
Yes, absolutely! Passione Toscana Since November 2019, it has adopted the 100% green Eco-sustainable packaging policy, through three simple steps: the use of exclusively cardboard boxes, wooden straw for packaging, eco-sustainable adhesive tape.
Wine, Vinegar and olive Oil: They are shipped in safe cardboard packaging, specially designed and patented by third-party companies, from which we obtain supplies.
Jams, sauces, ragu, and others: They are wrapped in wooden packaging straw thus protecting your products from any inconvenience during transport.
Pasta: The pasta, as well as the sauces and jams, will be shipped in maximum safety thanks to the wooden packing straw.
Fresh Truffles: Passione Toscana does not directly ship fresh truffles, these shipments are made directly by the San Miniato truffle hunters on the morning of collection. By doing so, we guarantee the highest quality, as the truffle can be consumed within 7-8 days of collection
Cheeses: The cheeses are all vacuum-packed or in heat-sealed packaging.
Cold cuts: We ship cold cuts and cheeses providing us with all the necessary precautions to maintain the quality of the product.
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